Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you are not, you may be eligible for a return or refund under the terms below.

Cancellation & Returns

You have the right to cancel or return your order within 30 days from the date you receive the product, without providing any reason.

To initiate a return or cancellation, please notify us with a clear statement via email:

pletheon@zcarepharma.life

Return Eligibility

To qualify for a return:

• The product must be purchased within the last 30 days

• The product must be unused, undamaged, and in its original packaging

Non-Returnable Items

Returns will not be accepted for:

• Customized or personalized products

• Products unsuitable for return due to hygiene or health reasons if unsealed

• Perishable or expired goods

• Products damaged after delivery or mixed inseparably with other items

We reserve the right to refuse returns that do not meet these conditions.

Refund Process

Once we receive and inspect the returned item, we will process your refund within 30 days.

• Refunds are issued using the original payment method

• No additional refund fees will be charged

Return Shipping

Customers are responsible for return shipping costs and risk.

📍 Return Address:

ZCARE PHARMA PRIVATE LIMITED PLOT NO. 13, FRONT NEALKANTH HOSPITAL, NEAR LAL MASJID BALAGANJ, LUCKNOW - 226003, Uttar Pradesh, INDIA

We recommend using a trackable and insured courier service, as we cannot issue refunds for items lost or damaged during return transit.

Gifts

• If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is approved.

• If the item was not marked as a gift, the refund will be sent to the original purchaser.

For any questions regarding returns or refunds, please contact us at: pletheon@zcarepharma.life