Privacy Policy

PLETHEON (“we”, “our”, “us”) is owned and operated by ZCARE PHARMA PRIVATE LIMITED, which acts as the data controller of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.zcarepharma.life (the “Site”). Please read this policy carefully before using our website or services.

1. Information We Collect

a) Personal Information

When you visit, register, place an order, or contact us through the Site, we may collect the following personal data:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment-related details (processed securely via third-party gateways)

• Any information you voluntarily provide through forms or communication

Note: We do not store your card, UPI, or banking details. Payments are securely processed by Cashfree Payment Gateway and other authorized payment partners.

b) Automatically Collected Information (Device Information)

When you browse our website, we automatically collect certain information, including:

• IP address

• Browser type and version

• Device type and operating system

• Time zone

• Cookies and tracking technologies

• Pages visited, products viewed, and interaction behavior

• Referring URLs or search terms

This data helps us understand user behavior, improve performance, prevent fraud, and enhance user experience.

2. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies in compliance with Google and Meta policies, including:

• Google Analytics – for traffic analysis and performance tracking

• Google Ads & Meta Ads (Facebook/Instagram) – for remarketing and personalized advertising

• Session & functional cookies – for smooth website operation

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Communicate order updates and service-related messages

• Improve website performance and user experience

• Run analytics, marketing, and remarketing campaigns (Google & Meta)

• Detect and prevent fraud or misuse

• Comply with legal and regulatory obligations

We only collect and process data that is necessary and lawful.

4. Payment Information (Cashfree Compliance)

All payments on PLETHEON are handled by Cashfree Payment Gateway and/or its authorized partners.

• Payment data is encrypted and processed securely

• We do not access or store sensitive financial information

• Cashfree may collect information as per their own privacy policy

You can review Cashfree’s privacy policy on their official website.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Your consent

• Performance of a contract (order fulfillment)

• Compliance with legal obligations

• Legitimate business interests (analytics, security, fraud prevention)

6. Your Rights (GDPR & Global Privacy Rights)

You have the right to:

• Be informed about data usage

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

• Object to automated decision-making or profiling

To exercise any of these rights, contact us at zcarepharmapvtltd@gmail.com.

7. Data Sharing & Third Parties

We may share your information with:

• Payment gateways (Cashfree)

• Analytics & advertising partners (Google, Meta)

• Logistics and delivery partners

• Legal authorities if required by law

We never sell your personal data.

8. International Data Transfers

Your information may be transferred and processed outside your country, including servers located in India, the United States, or other regions, in compliance with applicable data protection laws.

9. Data Security

We implement appropriate administrative, technical, and physical security measures to protect your data against unauthorized access, misuse, or disclosure.

However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.

11. Legal Disclosure

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with legal obligations

• Protect our rights or property

• Prevent fraud or security issues

• Protect users or the public

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

13. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

ZCARE PHARMA PRIVATE LIMITED
📧 Email: zcarepharmapvtltd@gmail.com